FAQs

Frequently Asked Questions

  • How does the design process work?

    The longest part of our process at Pixel Neon goes into the digital design of your piece. Please be patient and realise due to highly considered designs this process can take up to two weeks after the purchase of the design. Head to our custom design page to find out more.

  • What comes with my neon sign?

    Our signs are designed and come with a 12 v Australian-approved adapter, which plugs directly into a conventional wall socket.

  • How much will my sign weigh?

    LED neon is surprisingly light! On average, our signs weigh around 5 kg.

  • What are the signs mounted on?

     All signs are mounted on a high quality clear acrylic backing. The shape of the acrylic can be cut to shape (so cut in close to the neon to follow the outline) or rectangular.

  • How is my neon sign connected?

    The sign links to a transformer, which then extends to connect into a wall plug. Just plug in & play!

  • Can i get my sign suitable for outdoors?

     Yes! Just select outdoors option at checkout.

  • What is my warranty?

     Our neons come with a 12 month manufacturer warranty – covering faulty items and indoor use only. As the neons are handmade to order, small smudges may appear on the tubing or acrylic due to the manufacturing process. It is not apparent when lit.

  • Do you provide an installation service?

     Our signs are super simple to install, they just require screwing to the wall. If you wish to have it professionally hardwired so the wires are not visible, we can help put you in touch with an electrician. Alternatively, if you’re working in a commercial capacity and require it hung we can help out.